How to request deletion
Email privacy@konteks.biz from the email address registered to your Konteks account.
- Use the subject "Data deletion request".
- Include your name, your business name, and your website address or Konteks link.
- Describe what to delete: the whole business account, specific team members, or specific customer records.
- We verify that the request comes from the account owner before deleting anything.
The button below opens an email with this format filled in.
Data from Facebook, Instagram, and WhatsApp
If you connected a Meta account to Konteks, you can revoke that access at any time.
- Open Facebook, then go to Settings & privacy, then Settings.
- Choose Apps and websites, then find Konteks.
- Choose Remove to revoke Konteks access.
Revoking access stops new data from being collected. To delete data already stored, send a request to privacy@konteks.biz.
For a WhatsApp Business number, ask us to disconnect it using the same email.
What gets deleted
Deleting a business account is permanent and cannot be undone. It removes:
- The owner and team member accounts not linked to another business.
- Customer data, bookings, memberships, orders, and transactions.
- Websites, articles, files, images, and the AI knowledge base.
- WhatsApp conversation history and integration connections.
What we keep
We keep a record that the deletion happened: business name and ID, request time, and status.
This record shows that your request was fulfilled.
If you are a customer of a business
Your data is managed by the business where you booked or shopped. That business can delete your data directly in Konteks.
Contact that business first. If it does not respond, send a request to privacy@konteks.biz and we will forward it.
Processing time
We confirm receipt of your request within 3 x 24 hours.
Deletion is completed within 14 working days after your identity is verified.
We send a confirmation email once deletion is complete.